FirstCall™ Support

PEER 1's impressive growth and success are the result of our core principles - providing excellent value, keeping things fast and simple and understanding that our real benefit to you is our ability to take away the complexities and challenges of the web and enable you to focus on growing your business. FirstCall™ Support is all about staying true to these principles, and making sure your matters are resolved right away by the right people. Real people with uncommon spirit. From Vancouver to Miami; from New York to Los Angeles, PEER 1 employees are a special breed. We only hire the best and then we give our people the power to make decisions. Decisions that will keep your business running smoothly. We insist that staff think from a customer point of view and use their very best judgment to address a challenge. Even if that means stepping outside the box and getting creative to solve problems. No pretense, no BS, just a willingness to roll up our sleeves and get it done. We're truly passionate about service and we love helping our clients use the web to bring people and ideas together to change the future. We get IT™.

	Leading IT infrastructure provider We get it... you want to work with the best. A hosting partner who can back it up and deliver on their promise. We do just that for over 9,000 customers worldwide - from retail and manufacturing to Web 2.0 and SaaS, to online dating and gaming. Learn more
	24x7x365 experts, FirstCall™ support We get it... you want answers and you want them now. We have in-house experts at every point-of-contact available 24x7x365 to help you get the support you need on your first call.
	Unbiased solution made for you We get it... you want a hosting solution designed for your interests, not ours. We are the only provider who can offer you managed, self-managed or co-location hosting combined with the most extensive, geographically diverse IT infrastructure and world-class in-house network. Learn more
	Awards and certifications We get it... industry recognition is nice for us, but what does it mean to you? It means we hold ourselves to a higher standard to ensure we never let you down. Learn more
	Ultra-fast network, rock-solid IT infrastructure We get it... you want reliability and performance. No excuses. PEER 1's legendary IT infrastructure delivers high performance bandwidth through 15 state-of-the-art data centers across North America. Learn more
	100% uptime guarantee We get it... every hosting provider claims this or something like it. Rest assured, we take network uptime and performance very seriously here. Zero downtime and minimal latency is the standard here. Guaranteed. Learn more
	1-hour hardware replacement We get it... you know that hardware breaks down at some point, you just want it fixed, fast. We replace failing hardware in an hour or less so that you experience minimal hardware downtime and can go on with your business.
	Come scale with us We get it... you want to build a growing business without ever outgrowing your hosting provider. With PEER 1, that's one less thing to worry about. We provide the most scalable hosting environment for startups and small-to-mid size businesses ready to explode online.