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"Using PEER 1 is an advantage for my company. They do all the functions of an IT department and they share the same commitment level to customer satisfaction that we have at Silver Messages."

Larita Arnold, Owner
Silvermessages.com



 
Client: Vonage
Year Founded: 2001
Employees: 1,400
Offices: Holmdel NJ, Toronto ON, London UK
Website: vonage.com, vonage.ca, vonage.co.uk



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Vonage is a leading provider of broadband telephone services with 2.45 million subscriber lines. Their award-winning technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available.

Founded in 2001, Vonage has grown into one of the most recognizable brands in voice over IP (VoIP) phone service. A large part of that recognition is due in part to widespread customer satisfaction with Vonage’s “call quality”. Call quality depends heavily on an innovative technology platform that utilizes PEER 1’s reliable, fast-performing IT infrastructure.

“Network uptime is fundamental to our business. We need to have high availability at all times,” says Andrew Peart, Manager of Network Services for Vonage. “We need to have our customers able to make phone calls any time of the day, whenever they need to. The quality of service that PEER 1 has delivered has been phenomenal.”

Vonage markets its services directly and through national retailers including Best Buy, Circuit City, WalMart and Target and is available to customers in the U.S., Canada and the United Kingdom. Vonage's service offerings include the Residential Premium Unlimited and Small Business Unlimited calling plans, which offers their customers unlimited local and long distance calling, and over 20 popular features like call waiting, caller ID and voicemail - all for one low, flat monthly rate.